Shipping and Returns

If for any reason you are not satisfied with your purchase, you may return it within 14 days of receiving your package.

  • There are no refunds, returns or exchanges on custom items.
  • Gift recipients will receive a non-refundable gift card.
  • Shipping and processing fees are non-refundable.

A product must be returned in the original packaging, accompanied by any accessories and proof of purchase. Any item that is returned damaged, used or incomplete will not be refunded or exchanged.

Once our product specialists have examined and approved the condition of the returned item, a refund, credit or exchange order will be processed. If you choose to receive a refund, it will automatically be processed to the original payment method within 10 business days. Depending on the bank or credit card company, it may take 1-3 additional business days to process and post the refund. If more than 15 business day have passed since the approval of your return, please contact us at


To return or exchange an item to Heureux XII, click HERE to visit the return authorization request form.

  • Complete and submit the return authorization form.
  • A client service representative will contact you with a shipping address and return authorization number.
  • Ship your item in the original packaging, accompanied by any accessories and proof of purchase. For your protection, send returns insured, return receipt requested.
  • Once the item is received and approved by our product specialists, your preferred resolution will be issued.


Please inspect your order and contact us via the return portal within 24 hours of receipt if the item is defective, damaged or if you receive the wrong item.  Click HERE to complete the return authorization form and a client service representative will contact you with additional information to guide you through the resolution process.  A timely notification will allow us to address and amend the issue as quickly as possible. Photos may be required to complete the process. 


Custom products, such as special orders or personalized items, cannot be returned.  If you have questions or concerns about your specific item, please contact us at


The following are estimated processing times (shipping time is in addition to processing time). We make every effort to fulfill orders as quickly as possible. Orders are processed Monday through Friday from 8 AM - 4 PM CST, excluding weekends and holidays. Orders received after 2PM CST will be processed the following business day. 

  • Stocked items are processed in 1-2 business days.
  • Successfully placed orders will receive an e-mail confirmation with the order details.
  • If you do not receive a confirmation e-mail, please check your spam filter or contact us for confirmation.


A custom (bespoke) order item is any item made to order per your specifications.  Please carefully check your selections in the summary before placing your order.

  • Lead time on a custom order is 4-8 weeks for fabrication and shipping.
  • Once you have placed a custom (bespoke) order, it can no longer be changed.
  • Custom (bespoke) orders cannot be cancelled once the order is confirmed.


Once your order has shipped you will receive an email notification.  If you don't receive your order within 7 business days of receiving your shipping confirmation email, please contact us

  • Free ground shipping for all U.S. orders.
  • Ground delivery typically takes 4-7 business days and all packages ship from Houston, TX.
  • During the checkout process, expedited shipping options are available for purchase at an additional cost depending on the selected service.
  • Please review and ensure that you have entered the correct address; If a package can't be delivered due to an error in your shipping address, we are not responsible for any additional fees that may incur in order to reroute or reship the package.
  • Please note we are not responsible for shipping carrier delays.